FREQUENTLY ASKED QUESTIONS

Nutrition & Allergies

Unfortunately, many of our hot food items contain soy.
Based on your allergy, you should not consume our fries, cheese, Shack Sauce, or the ‘Shroom Burger.

For complete information on the items that contain soy, please reference our Allergen Information before ordering.

We use cholesterol-free, pure soybean oil in all our fryers.

We’ll gladly accommodate a gluten-free diet at each Shake Shack upon request. Just ask the Shack team for assistance and they’ll be happy to help.
You can also reference our Allergen Information before ordering.

Here are a few gluten-free suggestions:
Any burger can be ordered with a lettuce wrap. Flat-top dogs can also be ordered with a lettuce wrap!
Avoid ordering our ‘Shroom Burger, Shack Stack, and Chicken Shack or Bites, as these items all contain gluten.
The oil in our fryers is filtered through the same equipment as our ‘Shroom Burgers and Chicken Shack, so while the fries themselves are GF, there’s a possibility for cross-contamination.
Frozen custard should be ordered without the cone, and make sure to check the ingredients of any seasonal shakes with a Team Member before ordering.
As for drinks, skip the beer, but any soft drink or glass of wine is fine!

We have a few options for vegetarians and vegans!

Our ‘Shroom Burger is a great meatless option, featuring a crisp-fried portobello mushroom filled with melted Monterey Jack, Tilsiter and Colby topped with lettuce, tomatoes, and Shack Sauce.

Our fries are also vegetarian and vegan friendly!

General Enquiry

We’re sorry to hear that! You can reach out to our team by filling out the Contact Us form. Please include your order number, the location you ordered from, and the date of your order to ensure we’re able to assist you quickly.

Of course! For orders of 15+ please fill out our Catering Request form with 72 hrs notice when possible. We’ll connect you with the appropriate Shack from there!

You can earn points and enjoy exclusive member promotions at Happy Point Singapore. Download our app in here

We currently don’t sell or accept gift cards, but we’ll be sure to inform the team that you’re waiting for them!

We accept Cash, NETS, Visa, Master, AMEX, JCB, and Union Pay at most locations.

Data Privacy Policy

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